Privacy Policy
How we collect, use, and protect your personal information.
Mike Mooney, Managing Director
Last Updated: 2025
Company: Elite Mechanical and Engineering Ltd
Contact: admin@eliteengineering.co.nz
Privacy Policy
Elite Mechanical and Engineering Ltd ("we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and disclose your personal information.
1. Information We Collect
Personal Information: We may collect the following types of personal information:
- Name, contact details (phone, email, address)
- Business information and job title
- Financial information for billing and payment
- Communication records and correspondence
- Website usage data and analytics
- Any other information you provide to us directly
2. How We Collect Information
We collect personal information through:
- Direct contact with you (in person, phone, email, forms)
- Our website contact forms and enquiries
- Business interactions and service provision
- Third parties (with your consent or where legally permitted)
- Publicly available sources
- Cookies and website analytics tools
3. How We Use Your Information
We use your personal information to:
- Provide our engineering and fabrication services
- Process orders, invoices, and payments
- Communicate with you about our services
- Respond to enquiries and provide customer support
- Improve our services and website functionality
- Comply with legal and regulatory requirements
- Protect our business interests and legal rights
- Send marketing communications (with your consent)
4. Information Sharing and Disclosure
We may share your personal information with:
- Our employees and contractors who need access to perform their duties
- Third-party service providers (accounting, legal, IT support)
- Government agencies and regulatory bodies (when required by law)
- Business partners for joint projects (with your consent)
- Potential buyers in the event of business sale or merger
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access, use, or disclosure
- Loss, misuse, or alteration
- Security breaches and cyber threats
Our security measures include secure storage systems, access controls, staff training, and regular security reviews. However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely dispose of it in accordance with our data retention policy.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Privacy Commissioner
To exercise these rights, please contact us using the details provided below.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyse website traffic and usage patterns
- Remember your preferences and settings
You can control cookie settings through your browser preferences, though this may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Elite Mechanical and Engineering Ltd
Email: admin@eliteengineering.co.nz
Phone: 06 344 4108
Address: 437 Heads Road, Whanganui, Manawatū-Whanganui 4501
12. Privacy Commissioner
If you have concerns about how we handle your personal information, you can contact the New Zealand Privacy Commissioner:
Office of the Privacy Commissioner
Website: privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
This Privacy Policy was last updated on 20 August 2025 and is compliant with New Zealand's Privacy Act 2020.
Privacy Questions?
If you have any questions about our privacy practices or would like to exercise your privacy rights, please don't hesitate to contact us.
Workshop Location
437 Heads Road
Whanganui, Manawatū-Whanganui
Response Times
Local: Same day
Regional: 1-3 hours